Registered Aged Care Service Provider Sydney

Applying for My Aged Care support can feel overwhelming, but the process is easier when you understand the steps involved. The first step to accessing government-funded aged care services is to apply for an aged care assessment. You can apply online through My Aged Care, by calling 1800 200 422, or in person through an Aged Care Specialist Officer at a Services Australia service centre.

TrueCourse Supports Services can help you understand the aged care process and prepare for your assessment so your needs, preferences and goals are clearly communicated. When preparing, it can be helpful to consider:

• Your current situation and health needs
• Tasks you may need help with at home
• Your independence and wellbeing goals
• Any support you currently receive
• Services that could help you remain safe and independent
• Relevant health or supporting information
• Whether you would like a family member, friend or supporter involved

During the assessment, a trained assessor will discuss your circumstances, what you can manage independently and where additional assistance may help. Assessments are generally conducted in your home, although other arrangements may be available depending on your circumstances.

Our goal is to help you feel informed, prepared and confident when navigating My Aged Care. TrueCourse Supports Services can help you:

• Understand your approved services and support plan
• Identify services that match your individual needs
• Understand your referral and next steps
• Plan supports around your independence and personal goals
• Make informed choices about your aged care services

If you are approved for Support at Home, you will receive information about the services you have been approved for and your support plan. When funding is available, your referral code can be provided to your chosen provider so they can access the relevant assessment information and begin organising your services.

Yes, absolutely! One of the great things about receiving My Aged Care support through TrueCourse Supports Services is that your preferences are at the centre of your care. We believe in choice, dignity and independence, giving you the opportunity to have a support worker you feel comfortable with.

Our team will work with you to match you with someone who suits your needs, personality, preferences and routine. If you ever feel that the match is not right or you would prefer a change, we’ll help make the process as smooth and stress-free as possible.

Your My Aged Care funding is based on an assessment of your individual care needs. If you are approved for the Support at Home program, an aged care assessor will determine the services you are eligible for and assign you an appropriate funding classification.

Your assessment may consider factors such as:

• Your health and care needs
• Your ability to manage everyday activities
• The support you need to remain safe and independent at home
• Your personal circumstances and wellbeing goals
• Any short-term, assistive technology or home modification needs

For ongoing Support at Home services, there are eight funding classifications, with the amount of funding you receive based on your assessed level of need. Your funding is generally provided through a quarterly budget, which you and your provider use to arrange approved services that meet your needs.

TrueCourse Supports Services can work with you to help you:

• Understand your approved services and funding
• Make sense of your Support at Home budget
• Choose services that suit your needs and preferences
• Plan supports that promote your independence and wellbeing
• Review your services as your needs change

Your personal contribution towards some services may also depend on the type of service you receive and your income and assets

Yes. At TrueCourse Supports Services, we understand that your care needs may not always fit within standard business hours. We aim to provide flexible aged care support that works around your routine and individual needs, including:

• After-hours support
• Weekend support
• Public holiday support

Whether you need help with personal care, daily activities, community access or support at home, our team will work with you to arrange services that suit your schedule and approved care needs.

TrueCourse Supports Services is committed to making aged care easier to access with friendly, personalised and reliable support. Our team is here to help you understand your options and organise services that support your independence, comfort and wellbeing.